Planning a trip to Norwich? Please prepare

Businesses and local authorities have been working hard to prepare the city centre for visitors. If you are planning to go to into Norwich, please make sure you are ready. – Plan your trip- check parking or public transport timetables – Check for new opening hours – Ensure you’ll have access to toilet facilities – Bring hand sanitiser and a face covering for enclosed spaces – Pay by card where you can Most of all be patient and considerate of others. Together we can reduce the spread of the virus by taking some simple steps.


Zoos, safaris and other animal attractions are now open

The outdoor areas of animal attractions like zoos and safaris are now open. If you’re planning a visit, remember to:  book your entrance slot online stay a lion’s length (2 metres) apart use hand sanitiser provided or bring your own For more advice:

Norfolk Swift Response Service

Our Norfolk Swift Response Service is available 24/7 by calling 0344 800 8020 and choose option 1 when prompted. Swift Response provides help, support and reassurance when someone has an urgent, unplanned need at home but doesn’t need the emergency services. The Swift Response team can assist with emergency care needs if, for example, your usual carer is suddenly unavailable. If you have fallen, but are not injured, the team can use special lifting equipment to help make moving as safe as possible. Staff wear Personal Protective Equipment and social distancing measures are also used where appropriate to minimise the risk of infection to staff and those they are supporting. Can you help us share this information with friends and family who may be vulnerable? Visit for more information

Important changes to shielding guidance from 6th July

The advice for clinically extremely vulnerable people shielding from COVID19 is changing. From Monday 6th July, those shielding will be able to meet outdoors in groups of up to six people they do not live with and create a ‘support bubble’ with one other household. Learn more:

Lonely and Isolated people

Loneliness is affecting more people than ever, That’s why we have partnered with Voluntary Norfolk to launch a new befriending service to combat loneliness and isolation in Norfolk. Voluntary Norfolk has recruited befrienders from the 3,500 strong army of volunteers who came forward during the coronavirus pandemic. Someone who has already benefited from the Ninety-year-old Maurice Oliver “I try to keep moving with housework and like to use brain-power making models, otherwise you lose it, but I do still feel lonely and depressed at times. I’ve come to rely on these calls. My befriender is an angel and is genuinely interested in me, not just talking for the sake of it.”  Anyone who needs support can call our customer services on 0344 800 8020 between 9am-5pm, Monday to Friday. The County Council’s customer service team can connect you to a volunteer co-ordinator, who can set you up with a befriender from the network of volunteers across the county. By routing the initial calls through our existing customer service team, we can ensure calls are answered throughout the week from staff who are trained and experienced in receiving similar enquiries.

Cold calling and courier fraud

Cold Calling Alert In the first incident a resident in Poringland received a phone call offering servicing and cleaning of their solar panels. The caller arranged to visit the property the next day and requested access to the resident’s roof space. The resident was informed that they required a new part for £1500. The resident refused and the male left. The second report links to the area of Diss and involves two males cold calling at residents’ homes offering roof insulation. The males’ show ID badges which do not have photo identification and state they are working in relation to a ‘Government funded scheme’. The males request access to the loft space and have been seen to take photos of properties. NEVER deal with cold callers looking to undertake work on or around your property and NEVER allow them access to your home. Any sightings of these cold callers should be reported to Trading Standards, Citizens Advice consumer helpline on 0808 223 1133 or Norfolk Constabulary via 101.

Courier Fraud

Know someone who doesn’t use social media? Don’t just share this post. Pick up the phone & talk to parents/grandparents/neighbours about it. People are being conned out of thousands by #courierfrauds. Police WILL NEVER ask for a PIN, bank card, a/c details or cash.

Beware of scam phone calls

Beware of telephone calls being made by fraudsters pretending to be from Amazon.

“We’ve had reports of calls being made from individuals claiming your Amazon Prime subscription is due to expire, and will be automatically taken from your account.

“The recorded message asks you to press one to cancel or to speak to customer services.

“The call then goes through to an individual who ‘requires’ your personal details.

“Another scam call claims that your Amazon Prime account is being cancelled and that bank details are required to refund this.

“If you receive a call, claiming to be from Amazon, Hang Up!”

“Do not provide any personal information, your Amazon log in details, banking details or credit/debit card information.”

Scam Phone Calls – If you can see the number and you do not recognise it say nothing for 5 seconds. Most of these numbers will then ring off. It is the voice that triggers the message. If it is someone who knows you they will speak or you can just put the phone down

Trading Standards Scam Alerts

Trading Standards Scam Alerts

Please find the latest updates from Norfolk Trading Standards for the latest scams and consumer alerts.

NHS Test and Trace Information. There are some scams already appearing so here is what will happen in a genuine case. You will be contacted on behalf of the NHS, usually by phone or text. You WILL NOT be asked for ANY personal information at this point. You WILL be given a unique reference number so you can log into the NHS Test and Trace Website. The ONLY address for this service is

Once you are logged in, you will be asked to provide the following details:
Your name, date of birth and current address;
The names of people you live with;
Places you have recently visited;
Names and contact details of people you saw around 48 hours before your symptoms developed.

You will not be asked for this information via a phone call or text, so if you get asked for it directly, then the person asking is a scammer.

You will NOT be asked for:
financial information, bank details;
Payment or money transfer, collection etc;
Passwords, pin number sorry social media log in details;
Medical information

You will NOT be asked to
Purchase anything
Download software, hand over your phone etc
Access any website that isn’t a genuine Government or NHS website

Report any concerns to Trading Standards via 0808 223 1133

If you are not sure that the approach is genuine, ask them to call back at a time when you have arranged for someone you can trust to be with you during the call.

The NHS Test and Trace service will not ask you:

for bank details, or payments
for details of any other accounts, such as social media
to set up a password or PIN number over the phone
to call a premium rate number, such as those starting 09 or 087

England’s Health Secretary Matt Hancock says the tracers will only be calling from 0300 0135 000.

Green pastures Plant Centre, Farm Shop and Restaurant

Our Award Winning Afternoon Teas are Returning! Takeaway Afternoon Teas can now be ordered for collection from our Garden Centre here in Bergh Apton from Thursday 11th June and will be available Thursdays to Sundays.

To place an order or for further information please call 01508 480734

*Roast Turkey with all the Trimmings
£9.95 (child £5.95 OAP £7.95)
* Homemade Snickers Cheesecake
Pre-order by 4pm Sat. Collection slots allocated at time of ordering. Please call 01508 480734 to book.

JUne – Jobs to do in the garden

June is all about enjoying your garden and doing just enough maintenance to keeping on top of it, remembering to weed, water and feed your plants. 


Continue to mow, raising the blades in hot dry weather and spiking the lawn the allow water to penetrate. Remove broad leaved weeds by hand or apply lawn weedkiller.


If your borders are in full sun, consider applying a mulch of compost or bark on top of the soil between the plants to reduce water evaporation.


Feed container plants, bedding plants and veggies. Liquid-feed tubs and baskets every two weeks if you haven’t already mixed in controlled-release fertiliser. 


Start lifting Spring bulbs when their leaves have turned yellow, place them indoors in a shallow box. Remove the leaves, roots and skins when they have dried and then store the bulbs in a cool dry shed for planting in the Autumn. 


Water the greenhouse to dampen it down in hot weather and ensure you have sufficient shading on the glass to prevent your plants from becoming scorched. Pinch out all but 4 of the side shoots of melon plants and spray cucumbers with water to maintain a humid atmosphere for them.  Feed tomatoes, peppers and other greenhouse crops with a high-potash feed such as Tomorite every two weeks


June is also the time for harvesting early crops – Strawberries, salads, spring onions and radishes you sowed or planted earlier in the year. You may also have the first onions – they are ready when the leaves turn yellow.  

Bring indoor plants outside

Move any summer flowering house plants into the garden. They will brighten any patio area and benefit from the extra light.  


Roses are at their best in June, so admire them and relax in your garden. Sit in a favourite warm or shady spot and enjoy the lovely space you have worked so hard to create!