Norfolk Swift Response Service

Our Norfolk Swift Response Service is available 24/7 by calling 0344 800 8020 and choose option 1 when prompted. Swift Response provides help, support and reassurance when someone has an urgent, unplanned need at home but doesn’t need the emergency services. The Swift Response team can assist with emergency care needs if, for example, your usual carer is suddenly unavailable. If you have fallen, but are not injured, the team can use special lifting equipment to help make moving as safe as possible. Staff wear Personal Protective Equipment and social distancing measures are also used where appropriate to minimise the risk of infection to staff and those they are supporting. Can you help us share this information with friends and family who may be vulnerable? Visit for more information

Important changes to shielding guidance from 6th July

The advice for clinically extremely vulnerable people shielding from COVID19 is changing. From Monday 6th July, those shielding will be able to meet outdoors in groups of up to six people they do not live with and create a ‘support bubble’ with one other household. Learn more: