Trading Standards Scam Alerts

Trading Standards Scam Alerts

Please find the latest updates from Norfolk Trading Standards for the latest scams and consumer alerts.

NHS Test and Trace Information. There are some scams already appearing so here is what will happen in a genuine case. You will be contacted on behalf of the NHS, usually by phone or text. You WILL NOT be asked for ANY personal information at this point. You WILL be given a unique reference number so you can log into the NHS Test and Trace Website. The ONLY address for this service is

Once you are logged in, you will be asked to provide the following details:
Your name, date of birth and current address;
The names of people you live with;
Places you have recently visited;
Names and contact details of people you saw around 48 hours before your symptoms developed.

You will not be asked for this information via a phone call or text, so if you get asked for it directly, then the person asking is a scammer.

You will NOT be asked for:
financial information, bank details;
Payment or money transfer, collection etc;
Passwords, pin number sorry social media log in details;
Medical information

You will NOT be asked to
Purchase anything
Download software, hand over your phone etc
Access any website that isn’t a genuine Government or NHS website

Report any concerns to Trading Standards via 0808 223 1133

If you are not sure that the approach is genuine, ask them to call back at a time when you have arranged for someone you can trust to be with you during the call.

The NHS Test and Trace service will not ask you:

for bank details, or payments
for details of any other accounts, such as social media
to set up a password or PIN number over the phone
to call a premium rate number, such as those starting 09 or 087

England’s Health Secretary Matt Hancock says the tracers will only be calling from 0300 0135 000.