Putting your bins out
Please ensure your bin is out for collection by 6.30am, including households that are self-isolating, and that the lid is fully closed to enable a safe collection. Please ensure your bin is on the edge of the public highway and easily accessible to our team.
We will only be providing an assisted bin collection service for people who have already signed up for this.
The time we empty your bins may be changing. Please leave your bin out until we get to you.
Please clean the handles of bins with disinfectant where possible before and after presentation.
Residents are also reminded to wash their hands after handling their wheeled bin.
Allowing access for our vehicles
As more people are working from home, we ask that residents park their vehicles considerately around their home to allow access for the refuse vehicles to collect your bins.
Social distancing rules
For the safety of everyone, please abide by social distancing rules and do not attempt to hand rubbish to the crews or approach the refuse vehicles.
Waste disposal advice
If you have been isolating due to a suspected case of coronavirus it is important that you dispose of your waste differently to help avoid the spread of the virus.
Personal waste (such as used tissues and disposable cleaning cloths) should be stored securely within disposable rubbish bags. These bags should be placed into another bag, tied securely and kept separate from other waste. This should be put aside for at least 72 hours before being put in your usual external household waste bin.
Other household waste can be disposed of as normal.
Waste should be stored safely and kept away from children. If you live in a building with communal waste areas you should store your waste in the way detailed above for at least 72 hours before putting the bags in the communal area.
We appreciate your help and understanding at this time.
Thank you for working with us